Should you require information or help, please contact us by email , we will be happy to assist you.

SHIPPING TIMES AND COSTS

1. FREE Shipping for orders over $69 USD.

2. All orders are processed mostly within 48 hours and shipped Monday to Friday (Excluding weekends and holidays).

3. Delivery Time: Orders are typically delivered within 7-10 business days (excluding weekends).

4. Please go to the TRACK YOUR ORDER page to find out your order delivery status. 

* Please note that all shipping time are estimiated by carrrier, and we cannot guarantee shipping times.

See the Shipping policy for details on shipping costs, terms, delivery times and FAQs.

EXCHANGES, RETURNS AND REFUNDS

At House of Pearls, we take pride in the quality of our jewelry. Our return policy is designed to ensure a smooth and fair process for both our customers and our business.

We only accept returns for items that are damaged during delivery. You must request a return within 14 days of receiving your item if it was damaged upon arrival.

To be eligible for a return due to damage:

• The item must be in the same condition that you received it, with tags and original packaging.
• You must provide proof of purchase (receipt or order confirmation) and clear photos of the damage. We might like to discuss with you for a replacement immediately for damaged items.

Please note:

• The customer is responsible for return shipping costs, and shipping/handling fees from the original purchase are non-refundable.
• We do not accept returns for reasons such as change of mind, dislike of the item, or if the item has been worn, scratched, or damaged after delivery.

Non-Returnable Items

• Custom products (such as special orders or personalized items) cannot be returned.
• Sale items, discounted items, personalized items, and gift cards are FINAL SALE and cannot be returned or exchanged.

If you have any questions or concerns about your specific item, please contact our customer service team. House of Pearls is not liable for return shipments lost or damaged in transit.

For more details, please see Return & Refund policy

We highly recommend removing your jewelry before engaging in any activities that can lead to contact with moisture or friction (ie: washing your hands, sleeping and showering) to maintain luster and prolong life.