Shipping Policy

Shipping Policy

Fast, Secure, and Insured Delivery Worldwide

Quick Summary

Feature Details
Free Standard Shipping Orders $150 USD and above
Standard Shipping Rate $8.99 USD for orders under $150
DHL Express Upgrade $34.99 USD for eligible orders
Free DHL Express Shipping Orders $599 USD and above in eligible non-remote areas
Processing Time 2–3 business days, Monday–Friday
Standard Delivery Estimated 7–10 business days after shipment
DHL Express Delivery Estimated 3–5 business days after shipment
Worry-Free Delivery Optional shipping protection by SEEL at checkout

Free Standard Shipping

We offer complimentary standard shipping worldwide on orders of $150 USD and above.

This threshold applies to the merchandise subtotal after any discounts or promotions.

For orders under $150 USD, a flat standard shipping rate of $8.99 USD applies.

DHL Express Shipping

For customers who prefer faster delivery, we offer DHL Express shipping at a flat rate of $34.99 USD for eligible destinations.

DHL Express delivery is estimated at 3–5 business days after shipment to most eligible destinations.

DHL Express shipping is complimentary on orders of $599 USD and above, subject to destination eligibility. This threshold applies to the merchandise subtotal after any discounts or promotions.

Remote Areas: Free DHL Express shipping applies only to eligible non-remote areas. Some destinations may not qualify, including remote or rural areas, island destinations, certain remote postal codes in the United States, Canada, Australia, and other countries, oversized or overweight shipments, and locations where DHL service is limited or subject to special handling fees. If your address is considered a remote area, we may contact you before shipment with options to pay the difference, switch to free standard shipping, or choose another suitable method.

Customs Duties and Taxes

If your parcel arrives without any customs inspection or additional procedures, you will not be required to pay any extra taxes or fees.

However, in the event that your shipment is selected for customs inspection, you may be required to pay customs duties and taxes to receive your parcel. Should this occur, we kindly ask you to pay the required amount and provide us with the receipt of your payment. Upon receiving proof of payment, we will promptly process a refund for the customs duties and taxes you paid.

We understand that dealing with customs can be a concern, and we are here to support you every step of the way.

Worry-Free Delivery by SEEL

Worry-Free Delivery is an optional shipping protection service provided by our partner SEEL, available at checkout. If purchased, your order may be protected against eligible shipping issues, including:

  • Loss — Your item(s) were sent out but were lost while in transit
  • Damage — Your item(s) arrived damaged due to carrier handling
  • Theft — Your package shows as delivered, but you did not receive it
  • Delay — Your package was not received within the expected timeframe

Claims are handled directly by SEEL through the SEEL Resolution Center and are subject to SEEL's terms, timelines, and documentation requirements.

Important Terms: Once your order has been successfully placed, any changes to the shipping address will void the coverage. If a delivery attempt fails due to an incorrect shipping address provided by the customer and the package is returned to the sender, the Worry-Free Delivery protection will no longer be valid and related claims will not be eligible.

Order Processing

All orders are processed Monday through Friday, excluding weekends and holidays. Most orders ship within 2–3 business days after payment confirmation. During peak seasons, promotional periods, high-volume periods, or for certain pearl jewelry that requires additional checking, processing may take up to 5 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order ships, you will receive a shipping confirmation email with your tracking number.

Shipping Methods & Delivery Times

Shipping Type Carrier Estimated Delivery Cost
Standard Shipping Local postal partners / courier 7–10 business days after shipment Free on orders $150+ / $8.99 under $150
DHL Express DHL Express 3–5 business days after shipment Free on eligible orders $599+ / $34.99 upgrade

Tracking Your Order

Tracking numbers are provided by email once your order ships. Please allow 1–4 days for tracking information to appear in the carrier's system. Transit time begins on the first business day after your order ships.

You can track your order anytime using the tracking link in your shipping confirmation email, or visit our Track Your Order page.

Note: In rare cases, tracking information may not update while your package is in transit. This does not necessarily mean the package is lost — your order may still be on its way.

Shipping Restrictions

We do not ship to:

  • APO/FPO/DPO addresses
  • Certain restricted countries or regions
  • Addresses where our carriers are unable to provide service

We ship worldwide to most countries, with the exception of restricted destinations. Available shipping destinations may vary at checkout.

Packaging

All purchases are delivered in a beautiful gift-ready box, except for certain specified items. Each package is carefully packed to help ensure your pearls arrive safely and in perfect condition.

For questions about shipping, contact us at contact@houseofpearls.com

Last updated: July 2026

Hand-Selected Pearls

Individually inspected for quality and luster.

Fair Direct Pricing

Luxury pearls without the retail markup.

Free Shipping $150+

Free standard shipping worldwide.

14-Day Quality Care

Damaged, defective, or incorrect items? We'll make it right.

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