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FAQ
Q1. What makes House of Pearls different from other pearl retailers?
At House of Pearls, we combine decades of expertise with a commitment to quality and transparency. Every pearl is hand-selected by our experts, graded using industry-standard criteria, and comes with a certificate of authenticity. We work directly with pearl farms to ensure ethical sourcing and fair pricing, passing the savings on to you.
Q2. Are your pearls genuine and natural?
Yes, all our pearls are 100% genuine cultured pearls. We do not sell imitation or synthetic pearls. Each pearl is created naturally by oysters or mussels, with human assistance in the cultivation process. Our certificates guarantee the authenticity of every piece.
Q3. What is the difference between freshwater and saltwater pearls?
Freshwater pearls are cultivated in lakes and rivers, primarily in China. They offer excellent value, come in various shapes and colors, and have thick nacre.
Saltwater pearls (Akoya, Tahitian, South Sea) are cultivated in oceans. They are known for their rounder shapes, superior luster, and larger sizes. Each type has its unique characteristics and beauty.
Q4. How do I choose the right pearl size?
Pearl size depends on personal preference and occasion:
5-7mm: Delicate, perfect for everyday wear and layering
7-9mm: Classic size, versatile for any occasion
9-11mm: Statement pieces, ideal for special events
11mm+: Luxury sizes, perfect for collectors
Consider your frame, style, and how you'll wear the pearls when choosing.
Q5. What does pearl grade mean?
Our pearls are graded on four criteria:
Luster: The shine and reflection quality
Shape: Roundness or symmetry
Surface: Blemishes and imperfections
Color: Body color and overtones
AAAA represents the top 1% with exceptional quality.
AAA offers excellent quality at great value.
AA+ provides beautiful pearls at accessible prices.
Q6. How should I care for my pearl jewelry?
Put pearls on last after makeup and perfume
Wipe with a soft, damp cloth after wearing
Store separately from other jewelry
Avoid contact with chemicals, perfumes, and hairspray
Have strands professionally restrung every 1-2 years
With proper care, pearls can last for generations.
Q7. Do you offer certification?
Yes, every piece comes with a House of Pearls certificate of authenticity. Selected premium pieces also include third-party certification from recognized gemological laboratories, providing independent verification of quality and value.
Q8. What is your 14-Day Quality Care Promise?
Every House of Pearls piece is inspected before shipment.
If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and clear photos. Once confirmed, we’ll help resolve it with a repair, replacement, reshipment, partial refund, store credit, or refund.
This policy does not cover change of mind, personal preference, incorrect variant selection, natural pearl variations, perceived color or size differences, or carrier delays.
Q9. What are the shipping options and delivery time?
We offer free standard shipping on orders $150+ USD. Orders under $150 ship for $8.99 USD.
DHL Express upgrade is available for $34.99 USD to eligible destinations. Orders $599+ USD may qualify for free DHL Express in eligible non-remote areas.
Most orders process within 1–3 business days. Estimated delivery after shipment is 7–10 business days for standard shipping and 3–5 business days for DHL Express.
Optional Worry-Free Delivery by SEEL is available at checkout for eligible loss, theft, damage in transit, or qualifying delivery delays.
Q10. Can I customize my pearl jewelry?
Yes! We offer customization services including:
Custom lengths and sizes
Specific pearl grades and colors
Personalized clasps and settings
Gift packaging and messaging
Contact our customer service team to discuss your custom requirements.
Hand-Selected Pearls
Individually inspected for quality and luster.
Fair Direct Pricing
Luxury pearls without the retail markup.
Free Shipping $150+
Free standard shipping worldwide.
14-Day Quality Care
Damaged, defective, or incorrect items? We'll make it right.
BECOME A HOUSE MEMBER
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